Now everyone can ride verified
Safety and security are important for everyone in our community, no matter what seat they’re in. Drivers have always been required to verify their profile. Now we're encouraging riders to take this safety measure, too. This will help drivers confirm that the person they’re riding with is who they say they are.
How it works
Our process includes cross-checking a rider’s personal information, like their legal name and phone number, using trusted, third-party databases. If their information can’t be validated, riders may be asked to upload an ID. Any information provided is protected in accordance with our privacy policy.
What riders see
When a rider verifies their identity, they'll get a verification badge on their profile.
What drivers see
Now drivers will see a rider's name and verification badge in addition to their rating and photo. We're also asking riders to update their profiles with accurate names and photos.
Safety is a shared responsibility
“When you’re in a car, it’s close quarters. This gives me more confidence in accepting rides.”
Brian R., driver since 2017*
“I prefer that a driver feels comfortable with me as a rider.”
Maya G., rider since 2019*
Safety measures for all
Our safety tools and policies help keep everyone safe when they’re sharing the ride.
Riders and drivers can share their location with a friend, connect to live support in the app, and get check-ins if the ride has long stops or route deviations.
How we share the ride
When you drive or ride with Lyft, you’re contributing to a community that puts people first.
Where everyone is treated with equal respect and mutual kindness. Because we’re all in this together.
Built in partnership with
National Association of Women Law Enforcement Executives
National Organizations For Youth Safety
Polaris
"Lyft is fostering a safer environment and building trust within the ridesharing community. NOYS was proud to advise on the development of this feature."
-Jacob Smith, Executive Director, NOYS
Share your thoughts
We’re committed to continually improving Lyft. Tell us what you think about rider verification.
Frequently asked questions
How does rider identity verification work?
How does rider identity verification work?
Is rider verification mandatory?
Is rider verification mandatory?
What information do drivers see about riders, and vice versa?
What information do drivers see about riders, and vice versa?
What is Lyft doing about rider names and photos?
What is Lyft doing about rider names and photos?
Can riders still request rides for others?
Can riders still request rides for others?
What happens after a rider verifies their identity?
What happens after a rider verifies their identity?
How does verification impact a rider’s experience with Lyft?
How does verification impact a rider’s experience with Lyft?
Can riders change their profile information after they’ve been verified?
Can riders change their profile information after they’ve been verified?
Where is this pilot live?
Where is this pilot live?
How does Lyft protect my privacy?
How does Lyft protect my privacy?
*Real Lyft driver and rider, compensated for their time.