Committed to getting you there safely, every time
From the moment you open the Lyft app to the moment your ride ends, we’re focused on making your experience safe.
With protective measures like driver background checks and real-time ride monitoring, plus in-ride safety tools to give you more control, like Location Sharing and Audio Recording, you’re supported at every turn. When you ride with Lyft, you join a community that prioritizes safety.
Customizable safety tools that put you in control
Our safety toolkit is always just a few taps away for added peace of mind. You can set your preferences for night rides or all rides — it’s up to you. We continuously work to update and improve our tools with feedback from safety experts and riders just like you.
Location Sharing
Add your trusted contacts to your safety settings — they’ll be able to track your ride and location in real time.
Audio Recording
Record audio in the Lyft app for added security. Start anytime or schedule ahead — recordings stay private unless you choose to share them with our Safety team.
Scheduled Check-In
Schedule a check-in from Lyft to confirm you got to your destination safely. We’ll reach out after your ride and make sure you’re alright.
Pin Verification*
Verify your driver before the ride starts. When you opt into PIN Verification, you will receive a PIN that drivers will confirm to start the ride.
Always-on safety to help protect you on every ride
Where you’re going matters — and so does getting there safely. That’s why we’ve built always-on protective safety measures into every ride, such as driver background checks and real-time ride monitoring, so you can ride with confidence every time.
Driver background checks and education
Every driver completes comprehensive background checks and mandatory safety training before driving with Lyft.
Real-time ride monitoring
We monitor rides for unusual activity, like long stops or route deviations. If we notice anything off about your ride, we’ll contact you to see if you need help with Smart Trip Check-In.
Instant alerts for smoother rides
We send instant alerts to drivers, like when they brake too hard, to help make your ride smoother and safer. Our Smooth Cruiser program provides weekly reports and real-time feedback to help drivers adopt safer driving habits.
Support from real humans
Our specialized safety team is available via phone or chat 24/7. Additionally, you can reach ADT emergency professionals through the app for live support.* They can alert authorities and share important details like your location and vehicle info. In an emergency, you can reach 911 right from the app.
Your privacy is protected
Your driver sees a nearby pin for pickup — but never your exact address or location, and your saved addresses (like Home or Work) remain private and visible only to you. We never share your phone number or personal information with other riders or drivers.
We’re a community that prioritizes safety
Every time you ride with Lyft, you’re joining a community committed to safety.
Upholding our Community Guidelines
Your voice and feedback matters
Safety that fits your needs
Riders choose Lyft for a reason
Because friendly drivers, trusted rides, and safety come standard.
“Extremely friendly! I enjoyed our chats as she got me home safely.”
— Rider in Tennessee
“AMAZING driver. Clean car, quiet, smooth, and safe ride. Very kind and considerate. 10/10”
— Rider in Georgia
“This was the most pleasant ride I've ever had. Driver had great conversation, the car was clean and smelled good, and her driving was A1. 10/10 would recommend!”
— Rider in Texas
*ADT is limited to the US only.
*Pin Verification is only available in select markets