We’ve got your back on every drive
Our dedication to safety and accountability starts long before you hit the road. With protective measures like Rider Verification, plus in-ride safety tools like Location Sharing and Audio Recording, you’re supported at every turn. When you drive with Lyft, you join a community that shares in safety — together.
Always-on safety to help protect you on every drive
From Rider Verification to real-time ride monitoring, our always-on safety measures are built to help protect you before, during, and after every ride — so you can drive with confidence knowing we’ve got you covered.
Rider Verification
We work to verify rider profiles so you know who you’re sharing the ride with. You’ll be able to see a rider’s name, verification status, rating, and profile photo before you accept a ride.
Support from real humans
Our specialized safety team is available via phone or chat 24/7. Additionally, you can reach ADT emergency professionals through the app for live support.* They can alert authorities and share important details like your location and vehicle info. In an emergency, you can reach 911 right from the app.
Proactive safety monitoring
We continuously monitor rides for unusual activity, like long stops or route deviations. If we notice anything off about your ride, we’ll contact you to see if you need help with Smart Trip Check-In.
Your privacy is protected
You can securely contact your rider through chat or phone in the app — with your privacy protected. Your phone number stays anonymized and is never shared.
Helpful alerts for smoother rides
Our Smooth Cruiser program provides weekly reports and real-time feedback to help you adopt safer driving habits. Plus, our smart navigation alerts you to speed limits, road hazards, and bike lanes — keeping every ride smooth and secure.
Customizable safety tools for extra peace of mind
Our safety toolkit is always just a few taps away for more control while you drive. You can set your preferences for night rides or all rides — it’s up to you. We continuously update and improve our tools with feedback from safety experts and drivers like you.
Location Sharing
Add your trusted contacts to your safety settings — they’ll be able to track your ride and location in real time.
Audio Recording
Record audio in the Lyft app for added security. Start anytime or schedule ahead — recordings stay private unless you choose to share them with our Safety team.
Emergency Contacts
Add trusted contacts who will be notified if you’re ever unable to do so yourself.
Pin Verification*
Verify your rider before the ride starts. When you opt into PIN Verification, riders will receive a PIN that you will enter to start the ride.
We’re a community that shares in safety
Every time you drive with Lyft, you’re joining a community that prioritizes safety.
Upholding our Community Guidelines
Your voice and feedback matters
Safety that fits your needs
Drivers choose Lyft for a reason
Because safety, support, and a community that cares come standard.
“Such fabulous passengers, I would definitely like to serve them again.”
— Driver in New Jersey
“One of the coolest people I've ever met, very chill and funny.”
— Driver in California
“Was a pleasure! Very pleasant and respectful! And thank you for the tip, it’s appreciated more than you know!”
— Driver in Pennsylvania
More resources for drivers
Safety tutorials
Insurance coverage
*ADT is limited to the US only.
*Pin Verification is only available in select markets