We’ve got your back on every drive

Our dedication to safety and accountability starts long before you hit the road. With protective measures like Rider Verification, plus in-ride safety tools like Location Sharing and Audio Recording, you’re supported at every turn. When you drive with Lyft, you join a community that shares in safety — together.

Always-on safety to help protect you on every drive

From Rider Verification to real-time ride monitoring, our always-on safety measures are built to help protect you before, during, and after every ride — so you can drive with confidence knowing we’ve got you covered.

Rider Verification

We work to verify rider profiles so you know who you’re sharing the ride with. You’ll be able to see a rider’s name, verification status, rating, and profile photo before you accept a ride.

Support from real humans

Our specialized safety team is available via phone or chat 24/7. Additionally, you can reach ADT emergency professionals through the app for live support.* They can alert authorities and share important details like your location and vehicle info. In an emergency, you can reach 911 right from the app.

Proactive safety monitoring

We continuously monitor rides for unusual activity, like long stops or route deviations. If we notice anything off about your ride, we’ll contact you to see if you need help with Smart Trip Check-In.

Your privacy is protected

You can securely contact your rider through chat or phone in the app — with your privacy protected. Your phone number stays anonymized and is never shared.

Helpful alerts for smoother rides

Our Smooth Cruiser program provides weekly reports and real-time feedback to help you adopt safer driving habits. Plus, our smart navigation alerts you to speed limits, road hazards, and bike lanes — keeping every ride smooth and secure.

Customizable safety tools for extra peace of mind

Our safety toolkit is always just a few taps away for more control while you drive. You can set your preferences for night rides or all rides — it’s up to you. We continuously update and improve our tools with feedback from safety experts and drivers like you.

Location Sharing

Add your trusted contacts to your safety settings — they’ll be able to track your ride and location in real time.

Audio Recording

Record audio in the Lyft app for added security. Start anytime or schedule ahead — recordings stay private unless you choose to share them with our Safety team.

Emergency Contacts

Add trusted contacts who will be notified if you’re ever unable to do so yourself.

Pin Verification*

Verify your rider before the ride starts. When you opt into PIN Verification, riders will receive a PIN that you will enter to start the ride.

We’re a community that shares in safety

Every time you drive with Lyft, you’re joining a community that prioritizes safety.

Upholding our Community Guidelines


Every year, we reaffirm our commitment to our Community Guidelines — a shared promise to treat one another with kindness and respect. Anyone who doesn’t take these guidelines — and Lyft’s Terms of Service — seriously may be permanently removed from the Lyft platform.

Your voice and feedback matters


If you rate your rider four stars or fewer and select 'safety' as a feedback reason, you won’t be matched with them again. Your feedback helps us take meaningful steps to keep our community safe and welcoming for everyone.

Safety that fits your needs


We know safety isn’t one-size-fits-all. That’s why we offer features like Women+ Connect — so riders and drivers can choose what makes them feel most comfortable, confident, and in control.

Drivers choose Lyft for a reason

Because safety, support, and a community that cares come standard.

“Such fabulous passengers, I would definitely like to serve them again.”

Driver in New Jersey

“One of the coolest people I've ever met, very chill and funny.”

Driver in California

“Was a pleasure! Very pleasant and respectful! And thank you for the tip, it’s appreciated more than you know!”

Driver in Pennsylvania

More resources for drivers

Safety tutorials

Developed by experts, our educational tutorials cover communication techniques, de-escalation strategies, and trafficking prevention to help you navigate complex situations.

Insurance coverage

We provide coverage if an accident occurs — and make it simple to understand what’s included, with clear, step-by-step guidance.

*ADT is limited to the US only.

*Pin Verification is only available in select markets