IMPROVING ACCESS TO CARE
Every year, millions of Americans miss medical appointments because they lack a reliable way to get to them. Non-emergency medical transportation (NEMT) can be a great help to those in need of a ride — but NEMT comes with a great many challenges. In most cases, rides need to be scheduled far in advance and have high wait times, both of which can cause patients to skip their ride. Moreover, organizations often lack visibility into the level of transportation support patients are receiving. This talk highlights how leaders at Ascension, Sutter Health, and Allscripts are building better transportation programs with Lyft to minimize missed appointments, lower costs, and improve patient satisfaction. They discuss how Lyft meets their requirements for safety, convenience, confidentiality, and market flexibility, and how getting to and from appointments impacts the way patients feel about the care they receive.