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Frequently Asked Questions | BIKETOWN | Lyft

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Black is the ultimate luxury ride. Arrive in a black car piloted by a top driver.

BLACK

Black SUV is our most spacious luxury ride. Piloted by a top driver, this black car comfortably seats six passengers.

BLACK XL

XL is a supersized ride with six seats for when you need more space or just want to roll with the entire squad. Available nationwide.

Lyft Lux is your high-end ride. From business trips to a night on the town, it’s the perfect way to add a little luxury and arrive in style.

Lyft is your own personal ride. Whether you’re riding solo or hitting the town with your friends, this sedan is yours to fill. Up to 4 max; available nationwide.

LYFT

Enjoy an everyday upgrade with Extra Comfort, personalized to your preferences, in a newer, roomier car.

EXTRA COMFORT

New users only. Limited quantity available. 50% off your first ride. You have 1 ride remaining. Max savings of $10 per ride. Discount applies to the fare, Service fee, tolls, and taxes only. Offer valid until 14 days after activation. VoIP phone numbers cannot be used to redeem coupons, credits, discounts, or other promotions. Cannot be combined with other offers. Subject to Lyft's Terms of Service.

New users only. Limited quantity available. 50% off your first ride. You have 1 ride remaining. Max savings of CA$10 per ride. Discount applies to the fare, Service fee, tolls, and taxes only. Offer valid until 14 days after activation. VoIP phone numbers cannot be used to redeem coupons, credits, discounts, or other promotions. Cannot be combined with other offers. Subject to Lyft's Terms of Service.

New users only. Limited quantity available. 50% off your next 2 rides. You have 2 rides remaining. Max savings of $10 per ride. Discount applies to the fare, service fee, tolls, and taxes only. Offer valid until 14 days after activation. VoIP phone numbers cannot be used to redeem coupons, credits, discounts, or other promotions. Cannot be combined with other offers. Subject to Lyft's Terms of Service.

New users only. Limited quantity available. 60% off your next 2 rides. You have 2 rides remaining. Max savings of $12 per ride. Discount applies to the fare, service fee, tolls, and taxes only. Valid between Jul 1, 2025 12:00 AM and Jul 28, 2025. Pickup or drop-off must be within the coverage area (Coliseo de Puerto Rico). VoIP phone numbers cannot be used to redeem coupons, credits, discounts, or other promotions. Cannot be combined with other offers. Subject to Lyft's Terms of Service.

New users only. Limited quantity available. 50% off your next 5 rides. You have 5 rides remaining. Max savings of CA$10 per ride. Discount applies to the fare, service fee, tolls, and taxes only. Offer valid until 14 days after activation. VoIP phone numbers cannot be used to redeem coupons, credits, discounts, or other promotions. Cannot be combined with other offers. Subject to Lyft's Terms of Service.

Limited quantity available. $5 off your rides. You have 2 rides remaining. Valid between Aug 23, 2025 12:00 AM and Aug 24, 2025 11:59 PM. Pickup or drop-off must be within the coverage area. Cannot be combined with other offers. Limited supply. Subject to Lyft's Terms of Service.

Limited quantity available. $5 off your rides. You have 2 rides remaining. Valid between Jun 28, 2025 12:00 AM and Jun 29, 2025 11:59 PM. Pickup or drop-off must be within the coverage area. Cannot be combined with other offers. Limited supply. Subject to Lyft's Terms of Service.

Limited quantity available. $5 off your rides. You have 2 rides remaining. Valid between Oct 4, 2025 12:00 AM and Oct 5, 2025 11:59 PM. Pickup or drop-off must be within the coverage area. Cannot be combined with other offers. Limited supply. Subject to Lyft's Terms of Service.

Limited quantity available. $10 off your ride. You have 1 ride remaining. Valid between Oct 3, 2025 12:00 AM and Oct 7, 2025. Pickup or drop-off must be within the coverage area. Cannot be combined with other offers. Subject to Lyft's Terms of Service.

Limited quantity available. $10 off your ride. You have 1 ride remaining. Valid between Oct 10, 2025 12:00 AM and Oct 14, 2025. Pickup or drop-off must be within the coverage area. Cannot be combined with other offers. Subject to Lyft's Terms of Service.

New users only. Limited quantity available. 50% off your next 5 rides. You have 5 rides remaining. Max savings of CA$10 per ride. Discount applies to the fare, Service fee, tolls, and taxes only. Offer valid until 14 days after activation. Cannot be combined with other offers. VoIP phone numbers cannot be used to redeem coupons, credits, discounts, or other promotions. Subject to Lyft's Terms of Service.

New and Existing riders. Offer valid until 14 days after application. Limited quantity available. Select airports only. You have one ride remaining. Discount applies to the fare, service fee, tolls, and taxes only. VoIP phone numbers cannot be used to redeem coupons, credits, discounts, or other promotions. Cannot be combined with other offers. Subject to Lyft's Terms of Service.

Get 10% off 1 Extra Comfort ride. Max savings of $5 off. You have 1 ride remaining. Offer valid until 2 days after application. Limited quantity available. Discount applies to the fare, service fee, tolls, and taxes only. VoIP phone numbers cannot be used to redeem coupons, credits, discounts, or other promotions. Cannot be combined with other offers. Subject to Lyft's Terms of Service.

Get 25% off one scheduled ride to the airport. Max savings of $10 off per ride. Offer valid until 14 days after application. Limited quantity available. Select airports only. You have one ride remaining. Discount applies to the fare, service fee, tolls, and taxes only. VoIP phone numbers cannot be used to redeem coupons, credits, discounts, or other promotions. Cannot be combined with other offers. Subject to Lyft's Terms of Service.

Limited quantity available. $10 of credit available - valid on Access, Black, Black SUV, Extra Comfort, Green, Standard, Pet, Priority Pickup, Promo, Self-Driving, Shared, Shared B2B, Wait & Save, XL, XXL, and bike or scooter rides only. Valid between Sep 6, 2025 12:00 AM and Sep 6, 2025. Pickup or drop-off must be within the coverage area. Does not apply towards bike and scooter bad parking fines. Cannot be combined with other offers. Subject to Lyft's Terms of Service.

Limited quantity available. $50 of credit available - valid on Access, Black, Black SUV, Extra Comfort, Green, Standard, Pet, Priority Pickup, Promo, Self-Driving, Shared, Shared B2B, Wait & Save, XL, and XXL rides only. Valid between Sep 6, 2025 12:00 AM and Sep 6, 2025. Pickup or drop-off must be within the coverage area. Cannot be combined with other offers. Subject to Lyft's Terms of Service.

New users only. Limited quantity available. 50% off your next 5 rides. You have 5 rides remaining. Max savings of $10 per ride. Discount applies to the fare, service fee, tolls, and taxes only. Offer valid until 14 days after activation. VoIP phone numbers cannot be used to redeem coupons, credits, discounts, or other promotions. Cannot be combined with other offers. Subject to Lyft's Terms of Service.

Get up to {{couponAmount}} off your next ride!

Get up to {{couponAmount}} off your first {{rides}} rides!

Get {{couponAmount}} off your next ride!

Get {{couponAmount}} off your first {{rides}} rides!

{{firstName}} gave you up to {{couponMaxDiscountPerRide}} off your next ride

{{firstName}} gave you up to {{couponMaxDiscountPerRide}} off {{rides}} rides in {{region}}

**Here are the details:** Save {{couponAmount}} off {{rides}} rides (max {{maxRideAmount}}/ride). You can use up to {{maxRideAmount}} per ride in your first {{daysValid}} days once applied. New Lyft riders only.

**Here are the details:** Save {{couponAmount}} off 1 ride (max {{maxRideAmount}}). You can use up to {{maxRideAmount}} per ride in your first {{daysValid}} days once applied. New Lyft riders only.

{{firstName}} gave you {{couponAmount}} off your next ride!

{{firstName}} gave you {{couponAmount}} off {{rides}} rides in {{region}}

{{firstName}} gave you {{couponAmount}} off your next ride

{{couponAmount}} off your next ride (max {{maxRideAmount}}/ride)

{{couponAmount}} off {{rides}} rides (max {{maxRideAmount}}/ride)

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So you have questions about bikes?

How does BIKETOWN work in the Lyft app?

How much does it cost to ride a bike?

How do I find bikes/docks in the app?

Can I use my BIKETOWN membership to unlock a bike in the Lyft app?

Where can I ride a bike?

What are the requirements to ride a bike?

How do I unlock a bike?

Where can I park a bike?

How do I end a ride?

Can I unlock a BIKETOWN bike for my friend, too?

How do I report a broken bike?

Do you offer any discounted plans or flat-rate rides?

Can I request a bike ride from my computer?

What are the legal documents for bikes?

What about helmet safety?