California Public Utilities Commission Disclosure

Lyft facilitates rides between passengers and private drivers using their own personal vehicles. Lyft is required to maintain an insurance policy providing a minimum of $1,000,000 (one million dollars) per-incident coverage for incidents involving Vehicles and Drivers while they are using the Lyft Platform.

If you are a California resident and our Customer Service Department is not able to resolve your complaint, you may file a complaint with the California Public Utilities Commission’s Consumer Intake Unit by calling 800-894-9444 or emailing CIU_intake@cpuc.ca.gov.

Authorized and Prohibited Airports in California

Lyft has permission to conduct certain operations at some airports in California. At all other airports in California, if Lyft has not obtained authorization to operate, Lyft operations are prohibited — including pickups and drop-offs. For an up-to-date list of authorized and prohibited airports in California: https://help.lyft.com/hc/articles/213524598. Make sure to check for updates before using Lyft for a California airport, because users are responsible for following all airport rules and avoiding airports that are prohibited.

Wheelchair Accessible Van Dispatch

In some cities, Lyft may partner with third-party companies to provide wheelchair-accessible van services. These companies may maintain insurance policies and coverage independent of those which Lyft offers, and may acquire, train, and screen drivers and driver applicants, as well as acquire, maintain, and inspect vehicles through processes independent of those which Lyft uses. When using the Lyft app for access to wheelchair-accessible vans, you may be connected with a driver who underwent these independent processes. Additionally, you may be connected with a vehicle which underwent these independent processes and is insured by these independent insurance policies.

Alaska, Arizona, Arkansas, California, District of Columbia, Idaho, Illinois, Louisiana, Missouri, Minnesota, Texas, Wisconsin Drivers

1. You can access Lyft’s Certificates of Insurance, including specific coverage limits, at https://help.lyft.com/hc/articles/213815188-Lyft-Certificate-of-Insurance.
2. Your personal insurance policy may not provide any coverage, including liability coverage, collision physical damage coverage, comprehensive physical damage coverage, uninsured and underinsured motorist coverage, personal injury protection, or medical payments coverage while you are using your vehicle in connection with the Lyft digital network or software application, either while logged in to the network or engaged in a prearranged ride, depending on its terms.
3. If your vehicle has a lien against it, providing Transportation Network Company services might violate the terms of your contract with the lienholder.

Alabama Drivers

1. Lyft prohibits discrimination or refusal of service based on the destination of a passenger.
2. You can access Lyft’s Certificates of Insurance, including specific coverage limits, at https://help.lyft.com/hc/articles/213815188-Lyft-Certificate-of-Insurance.
3. Your insurance policy may not provide any coverage while you are logged on to the digital network of a TNC and are available to receive transportation requests or are engaged in a prearranged ride, depending on its terms.

Alaska, California, Kentucky, Minnesota, New Mexico, Portland, Seattle, and South Carolina Drivers

1. Lyft prohibits discrimination or refusal of service based on the destination of a passenger.

Chicago, Colorado, DC, Louisiana, North Carolina, Pennsylvania, Texas, Virginia, and Wisconsin Drivers

1. Lyft prohibits discrimination or refusal of service based on the point of departure or destination of a passenger.

Colorado Drivers

1. Your personal insurance policy may not provide coverage while you are using your vehicle in connection with the Lyft digital network or software application, depending on its terms.
2. If your vehicle has a lien against it, you must notify the Lienholder that you will be using the vehicle for transportation services that may violate the terms of your contract with the Lienholder.
3. Your medical certification will be collected by Lyft and may be subject to periodic audits by the Colorado Public Utilities Commision

Delaware and West Virginia Drivers

1. You can access Lyft's Certificates of Insurance, including specific coverage limits, at https://help.lyft.com/hc/articles/213815188-Lyft-Certificate-of-Insurance.
2. Depending on its terms, your personal automobile insurance policy may not provide any coverage while you are logged onto the Lyft Platform and are available to receive a ride request, or are engaged in a prearranged ride.

Florida Drivers

1. You can access information about the insurance coverage that Lyft provides, including the types of coverage and specific limits, at https://help.lyft.com/hc/articles/213584308. You can also access Lyft’s Certificates of Insurance at https://help.lyft.com/hc/articles/213815188-Lyft-Certificate-of-Insurance.
2. Your own automobile insurance policy might not provide any coverage while you are logged on to the digital network or are engaged in a prearranged ride, depending on the terms of your automobile insurance policy.
3. That the provision of rides for compensation which are not prearranged rides subjects the driver to the coverage requirements imposed under s. 324.032(1). Failure to meet such coverage requirements subjects you to penalties provided in s. 324.221, up to and including a misdemeanor of the second degree.

Florida Passengers

1. Minnie Van Mode at Walt Disney World

   The Minnie Van mode is provided by Walt Disney Parks and Resorts and Resort employees at the Walt Disney World Resort in Orlando, Florida. All Minnie Van ride vehicles are provided and operated exclusively by Walt Disney Parks and Resorts. If you choose to take a ride in the Minnie Van mode you agree that the Minnie Van mode is subject to Walt Disney World Resort policies.

Georgia Drivers

1. You are required to maintain insurance coverage sufficient to comply with Georgia Code 40-6-10, “Insurance requirements for operation of motor vehicles generally.”

Iowa Drivers

1. If there is a lien against the vehicle you are using to provide transportation services, you must notify the lienholder that the vehicle is being used to provide transportation services within the seven-day period before you start using your vehicle for such purposes.
2. If you are not the owner of the personal vehicle that you intend to use while acting as a transportation network company driver, you must notify the owner of the vehicle within the seven-day period prior to using the vehicle for such purposes that you intend to use the vehicle for such purposes, and that the owner’s automobile insurance policy, depending on its terms, may not provide any coverage while you are logged on to the company’s digital network and are available to receive requests for a prearranged ride, or while you are engaged in a prearranged ride.
3. If you fail to notify a lienholder or an owner pursuant to this requirement, the Iowa Department of Transportation shall impose a civil penalty of $250.

Indiana and Oklahoma Drivers

1. You can access Lyft’s Certificates of Insurance, including specific coverage limits, at https://help.lyft.com/hc/articles/213815188-Lyft-Certificate-of-Insurance.
2. Your personal insurance policy may not provide any coverage, including liability coverage, collision physical damage coverage, comprehensive physical damage coverage, uninsured and underinsured motorist coverage, personal injury protection, or medical payments coverage while you are using your vehicle in connection with the Lyft digital network or software application, either while logged in to the network or engaged in a prearranged ride, depending on its terms.

Kansas Drivers

1. If the vehicle that you plan to use to provide transportation network company services has a lien against it, using the vehicle for transportation network company services may violate the terms of your contract with the lienholder. If you are required by agreement with the lienholder to maintain comprehensive and collision insurance on the vehicle, using the vehicle for TNC services without such insurance coverage may violate your legal obligation to the lienholder under Kansas law.
2. Lyft's insurance coverage, including the types of coverage and the limits for each coverage, can be found at https://lyft-assets.s3.amazonaws.com/helpcenter/coi/kansas.pdf.
3. Your own automobile insurance policy might not provide any coverage while you are logged on to Lyft's digital network and are available to receive transportation requests or are engaged in a prearranged ride, depending on its terms.

King County Drivers

1. Lyft Inc. confirms that while driver is active on the application dispatch system, the driver's vehicle is insured as required by K.C.C. chapter 6.64.

Maine Drivers

1. You can access Lyft’s Certificates of Insurance, including specific coverage limits, at https://help.lyft.com/hc/articles/213815188-Lyft-Certificate-of-Insurance.
2. Depending on its terms, your personal automobile insurance policy may not provide any coverage while you are logged onto the Lyft Platform and are available to receive a ride request, or are engaged in a prearranged ride.
3. You must notify your personal insurance carrier that you will be using your vehicle to provide Transportation Network Company services, and determine the coverage, if any, that may be available from your personal insurance carrier.
4. If the vehicle with which you provide transportation network company services has a lien against it, using the vehicle for transportation network services without physical damage coverage may violate the terms of your contract with the lienholder.

Maryland Drivers

1. You can access Lyft’s Certificates of Insurance, including specific coverage limits, at https://help.lyft.com/hc/articles/213815188-Lyft-Certificate-of-Insurance.
2. You should contact your personal motor vehicle insurer or agent to advise that you will be providing TNC services, and to determine the coverage, if any, that may be available from your personal motor vehicle policy
3. If your vehicle has a lien against it, providing Transportation Network Company services might violate the terms of your contract with the lienholder.

Massachusetts Drivers

1. You must notify your personal insurance carrier that you will be using your vehicle to provide TNC services. You have seven business days following approval to drive for Lyft to provide this notification.
2. You can access Lyft’s Certificates of Insurance, including specific coverage limits, at https://help.lyft.com/hc/articles/213815188-Lyft-Certificate-of-Insurance.
3. Depending on its terms, your personal automobile insurance policy may not provide any coverage while you are logged onto the Lyft Platform and are available to receive a ride request, or are engaged in a prearranged ride.

Michigan Drivers

1. Most personal auto insurance policies in Michigan exclude comprehensive and collision coverage while you carry passengers for charge in your motor vehicle and are logged into a transportation network company's digital network. You acknowledge that your personal auto insurance policy may exclude comprehensive and collision coverage while your motor vehicle is carrying passengers for charge.
2. Most auto loans and leases in Michigan require the borrower to ensure that the motor vehicle is protected by comprehensive and collision coverage. If your written agreement with your lessor or loan provider requires you to maintain comprehensive and collision insurance on the motor vehicle, using the motor vehicle while logged onto a transportation network company's digital network may violate your legal obligation to your lessor or loan provider under Michigan law. You acknowledge that you may breach the terms of your auto loan or lease if you fail to secure appropriate or additional comprehensive and collision coverage during the term of the loan or lease, while you carry passengers for charge in your motor vehicle.

Minneapolis and St. Paul Drivers

By submitting an application to drive in the Minneapolis and St. Paul area, you consent to a criminal history and driving record background check conducted on an audit basis by the City of St. Paul or the City of Minneapolis.

Missouri Drivers

1. You may have a contractual obligation to include Lyft as a loss payee on your motor vehicle insurance policy.
2. If the vehicle that you plan to use to provide transportation network company services has a lien against it, using the vehicle for transportation network company services may violate the terms of your contract with the lienholder.
3. If a transportation network company's insurer makes a payment for a claim covered under comprehensive coverage or collision coverage, the transportation network company shall cause its insurer to issue the payment directly to the business repairing the vehicle or jointly to the owner of the vehicle and the primary lienholder on the covered vehicle.

Montana Drivers

1. You can access Lyft’s Certificates of Insurance, including specific coverage limits, at https://help.lyft.com/hc/articles/213815188-Lyft-Certificate-of-Insurance.
2. Your personal insurance might not provide any coverage while you are logged into the App. Lyft will provide all required insurance if you do not have the type of policy required.

Nebraska Drivers

1. You can access Lyft’s Certificates of Insurance, including specific coverage limits, at https://help.lyft.com/hc/articles/213815188-Lyft-Certificate-of-Insurance.
2. In many personal automobile insurance policies, the driver’s policy does not provide coverage for damage to the vehicle used by the driver, uninsured and underinsured motorist coverage, and other first-party claims from the moment the driver logs on to the transportation network company’s online-enabled application or platform to the moment the driver logs off the transportation network company’s online-enabled application or platform. You should contact your insurer to determine coverage.
3. If your vehicle has a lien, you must submit a lienholder notification to the lienholder using this form link to attached document. Submit this form by certified mail to the lienholder at least seven days before providing your first ride. Save the certified mail return receipt and send it, along with a copy of the completed form for the Nebraska Public Service Commission, 1200 N Street, Ste. 300, Lincoln, NE 68508 or P.O. Box 94927, Lincoln, NE 68509-4229.
4. You are responsible to know the laws, rules, and regulations that govern the service you provides in connection with a transportation network company.

Nevada Drivers

1. You can access Lyft’s Certificates of Insurance, including specific coverage limits, at https://help.lyft.com/hc/articles/213815188-Lyft-Certificate-of-Insurance.
2. Your insurance for the operation of a motor vehicle required pursuant to NRS 485.185 may not provide coverage for the use of a motor vehicle to provide transportation services.
3. If comprehensive or collision coverage was purchased in addition to such insurance, the comprehensive or collision coverage may not apply to any damage which results from the use of the motor vehicle while a driver is providing transportation services or logged into the digital network or software application service of a transportation network company and available to receive requests for transportation services.
4. If there is a lien against the vehicle you are using to provide transportation services, you must notify the lienholder that the vehicle is being used to provide transportation services. Using a vehicle to provide transportation services may violate the contract between you and the lienholder.

New Mexico Drivers

1. You can access Lyft’s Certificates of Insurance, including specific coverage limits, at https://help.lyft.com/hc/articles/213815188-Lyft-Certificate-of-Insurance.
2. Your personal insurance policy may not provide coverage while you are using your vehicle in connection with the Lyft digital network or software application, depending on its terms.

New Hampshire Drivers

1. You can access Lyft’s Certificates of Insurance, including specific coverage limits, at https://help.lyft.com/hc/articles/213815188-Lyft-Certificate-of-Insurance.
2. Depending on its terms, your personal automobile insurance policy may not provide any coverage while you are logged onto the Lyft Platform or engaged in a prearranged ride.
3. You must notify your personal insurance carrier that you will be using your vehicle to provide Transportation Network Company services.

New Jersey Drivers and Passengers

1. You can access Lyft’s Certificates of Insurance, including specific coverage limits, at https://help.lyft.com/hc/articles/213815188-Lyft-Certificate-of-Insurance.
2. Depending on its terms, your personal automobile insurance policy may not provide any coverage while you are logged onto the Lyft Platform and are available to receive a ride request, or are engaged in a prearranged ride.
3. LUX drivers who are operating a limousine service must possess any and all local or municipal licenses, permits, certificates, or other forms of authority required to serve the jurisdiction(s) in which you will operate.
4. The New Jersey Law Against Discrimination prohibits discrimination and harassment.
5. Discrimination based on location, departure or destination, or sex is strictly prohibited within the Lyft platform. Drivers shall not refuse service, cancel rides, or engage in any other discriminatory conduct based on the geographical location of the pickup or drop-off points.
6. Lyft maintains a zero-tolerance policy regarding the consumption or possession of controlled substances and alcohol by drivers while operating on the Lyft platform. This is applicable to both drivers providing a prearranged ride or while being logged on to the Lyft platform as a driver, but not providing a prearranged ride.

New York State Drivers

1. You can view the Notice and Acknowledgement of Earnings for Independent Contractor Drivers in New York here: https://www.lyft.com/terms/ny-earnings
2. You can access Lyft’s Certificates of Insurance, including specific coverage limits, at https://help.lyft.com/hc/articles/213815188-Lyft-Certificate-of-Insurance.
3. Depending on its terms, your personal automobile insurance policy may not provide any coverage while you are logged onto the Lyft Platform and are available to receive a ride request, or are engaged in a prearranged ride.
4. If your vehicle has a lien against it, continued use of the vehicle for TNC purposes without physical damage coverage may violate the terms of the contract with the lienholder.
5. If the vehicle being used by you is subject to a lease or loan, you may need additional insurance coverage, including motor vehicle physical damage coverage as described in paragraph nineteen of subsection (a) of section 1113 of the insurance law. If you have questions about this Notice, you should contact New York's Department of Financial Services at (800) 342-3736.
6. Prior to providing TNC services, please review our Anti-Discrimination policy, our Zero-Tolerance policy, our Service Animal policy, and our Wheelchair policy:
   https://help.lyft.com/hc/articles/214218517-Anti-Discrimination-Policies
   https://help.lyft.com/hc/articles/115006341067-Zero-tolerance-drug-and-alcohol-policy
   https://help.lyft.com/hc/articles/214589657
   https://help.lyft.com/hc/articles/214218527
7. Overcharging a Driver or Vehicle owner is prohibited by the Commission’s Rules. Complaints of overcharges may be made in writing to the Commission or by telephone to 311.

North Carolina Drivers

1. You can access Lyft’s Certificates of Insurance, including specific coverage limits, at https://help.lyft.com/hc/articles/213815188-Lyft-Certificate-of-Insurance.
2. You may not have any coverage under a personal automobile insurance policy while using the transportation network company’s online-enabled application or platform.
3. If the vehicle with which you provide transportation network company services has a lien against it, you must notify the lienholder prior to providing transportation network company services of your intent to provide transportation services with the vehicle. You may disclose to the lienholder all insurance coverage information provided to you by the transportation network company. If you fail to provide the required insurance coverage under the terms of your contract with the lienholder or show evidence to the lienholder of the coverage provided by the transportation network company, you may violate the terms of your contract.

North Dakota Drivers

1. You can access Lyft’s Certificates of Insurance, including specific coverage limits, at https://help.lyft.com/hc/articles/213815188-Lyft-Certificate-of-Insurance.
2. Your personal auto insurance policy may not provide coverage, including liability coverage, collision and/or comprehensive coverage, uninsured and underinsured motorist coverage, personal injury protection, or medical payments coverage while you are using your vehicle in connection with the Lyft digital network or software application, either while logged in to the network or engaged in a prearranged ride, depending on the terms of your policy.
3. You must notify your personal insurance carrier that you will be using your vehicle to provide TNC services.

Ohio Drivers

1. You can access Lyft’s Certificates of Insurance, including specific coverage limits, at https://help.lyft.com/hc/articles/213815188-Lyft-Certificate-of-Insurance.
2. While you are using a vehicle in connection with the Lyft platform, your private passenger automobile insurance policy might not afford any coverage depending on its terms.
3. If the vehicle that you plan to use to transport passengers for our transportation network company has a lien against it, you must notify the lienholder that you will be using the vehicle for transportation services that may violate the terms of your contract with the lienholder.

Pennsylvania Drivers

1. You can access Lyft’s Certificates of Insurance, including specific coverage limits, at: https://help.lyft.com/hc/articles/213815188-Lyft-Certificate-of-Insurance.
2. Lyft will provide you with a notice explaining whether it provides insurance to repair your personal vehicle if you have an accident when using your vehicle in a Transportation Network. If Lyft does not provide coverage for damage to your car, your personal automobile insurance policy might not provide the coverage and you may be required to pay all costs to repair the vehicle yourself in the event of an accident unless you purchase extra insurance. If you financed the purchase of the vehicle or lease the vehicle, you must notify your lender or lessor that you will use your vehicle to provide Transportation Network Service. Your lender or lessor may require you to purchase extra insurance coverage or, if you do not do so, may purchase insurance on your behalf and bill you for the costs of the policy. The failure to notify a lender or lessor or to have insurance to cover the cost of damage to the vehicle may cause your vehicle to be repossessed or your lease to be revoked. If you have questions about this Notice, you should contact your insurance agent, your lender or lessor or the Pennsylvania Insurance Department.
3. In the event of an accident, you shall provide the proof of insurance coverage to the directly interested parties, automobile insurers and investigating police officers. You shall disclose to directly interested parties, automobile insurers and investigating policy whether you were logged into the Lyft Digital Network or on a Prearranged Ride at the time of the accident.
4. Your personal insurance might not provide any coverage while you are logged into the App. Lyft will provide all required insurance if you do not have the type of policy required.
5. You must notify your personal insurance that you will be using your vehicle to provide TNC services.
6. Prior to providing TNC services, you shall review our Anti-Discrimination policy, our Service Animal policy, and our Wheelchair policy:
   • https://help.lyft.com/hc/articles/214218517-Anti-Discrimination-Policies
   • https://help.lyft.com/hc/articles/214589657
   • https://help.lyft.com/hc/articles/214218527

Portland Drivers

1. No disclaimer of liability for negligence or other tortious conduct shall have any force or effect as prohibited by local law or restriction in the City of Portland, and any tort claim against a TNC shall be governed by Oregon tort law in effect at the time of the claim.
2. TNC drivers are not required to purchase or maintain an insurance policy that provides TNC coverage. Insurance maintained by the TNC does not include collision coverage for affiliated TNC drivers unless the policy secured and maintained by the TNC expressly states otherwise. Drivers’ personal insurance may be subject to cancelation or might not provide coverage because a driver uses a vehicle in connection with a TNC. Insurance coverage is provided by the TNC on a primary basis from the first dollar of every claim unless a policy secured by the TNC expressly states otherwise.
3. Please be advised that Lyft is legally required to provide driver and vehicle information to the City of Portland. See PCC 16.40.240 for more information.

Rhode Island and Louisiana Drivers

1. You can access Lyft's Certificates of Insurance, including specific coverage limits, at https://help.lyft.com/hc/articles/213815188-Lyft-Certificate-of-Insurance.

Seattle Drivers

1. If you pick up rides using the Lyft app in Everett, WA, you are required to get a local business license. More information can be found at https://everettwa.gov/175/Business-License
2. Drivers in Seattle can pick up passengers using the Lyft app in Tacoma by undergoing the following procedures. After you perform your first pick-up in Tacoma or unincorporated Pierce County, Lyft is required to submit the following information on your behalf to the City of Tacoma:
   • Your full legal name
   • Your date of birth
   • Your mailing address
   • Your phone number
   • Your email address
3. The City of Tacoma will process a for-hire driver's license, vehicle license, and business license and notify you if and when your licenses are approved.
4. Lyft Inc. confirms, in accordance with SMC 6.310.260.A.2., that while driver is active on its TNC dispatch system as defined by SMC 6.310.110, the driver's vehicle is insured as required by RCW 46.72.050.

South Carolina Drivers

1. You can access Lyft’s Certificates of Insurance, including specific coverage limits, at: https://help.lyft.com/hc/articles/213815188-Lyft-Certificate-of-Insurance.
2. Depending on its terms, your personal automobile insurance policy may not provide any coverage while you are logged onto the Lyft network and are available to receive a ride request, or are engaged in a prearranged ride.
3. Under South Carolina law, if your vehicle has a lien against it, you have a duty to notify the lienholder that you will be using the vehicle for transportation services that may violate the terms of the contract with the lienholder. You must provide the lender with this form: https://lyft-assets.s3.amazonaws.com/helpcenter/region_specific_requirements/sc_leinholder_form.pdf. You are required by South Carolina law to maintain evidence that this notice has been sent to the lien holder, and wait seven days prior to commencing driving with Lyft.

South Dakota Drivers

1. You may not solicit or accept cash or other compensation directly from passengers. All payments, including tips, must take place through the Lyft app.
2. You can access Lyft’s Certificates of Insurance, including specific coverage limits, at https://help.lyft.com/hc/articles/213815188-Lyft-Certificate-of-Insurance.
3. Your motor vehicle insurance policy might not provide any coverage while you are logged on to Lyft's digital network and are available to receive transportation requests or are engaged in a prearranged ride, depending on its terms.

Tennessee Drivers

1. You can access Lyft’s Certificates of Insurance, including specific coverage limits, at https://help.lyft.com/hc/articles/213815188-Lyft-Certificate-of-Insurance.
2. Your personal insurance policy may not provide any coverage while you are using your vehicle in connection with the Lyft digital network or software application, either while logged in to the network or engaged in a prearranged ride, depending on its terms.
3. If your vehicle has a lien against it, providing Transportation Network Company services might violate the terms of your contract with the lienholder.

Utah Drivers

1. You can access Lyft’s Certificates of Insurance, including specific coverage limits, at https://help.lyft.com/hc/articles/213815188-Lyft-Certificate-of-Insurance.
2. While you are using the vehicle in connection with the Lyft platform, your private passenger automobile insurance policy might not afford liability, uninsured and underinsured motorist, personal injury protection, comprehensive, or collision coverage, depending on the terms of the policy.
3. If the vehicle that you plan to use to transport passengers for our transportation network company has a lien against it, you must notify the lienholder that you will be using the vehicle for transportation services that may violate the terms of your contract with the lienholder.

Vermont Drivers

1. You can access Lyft’s Certificates of Insurance, including specific coverage limits, at https://help.lyft.com/hc/articles/213815188-Lyft-Certificate-of-Insurance.
2. Depending on its terms, your personal automobile insurance policy may not provide any coverage while you are logged onto the Lyft Platform and are available to receive a ride request, or are engaged in a prearranged ride.
3. The drivers of vehicles for hire shall conduct themselves in a courteous and professional manner at all times;
4. The rate of fare must have been agreed upon prior to the ride and posted in vehicles, on websites, on apps, or on a printed or electronic receipt, or must be calculated by a taximeter at the rates determined by the board. A TNC that provides riders with the applicable rates being charged and the option to receive an estimated fare before the rider enters the TNC vehicle complies with this provision;
5. The driver’s first name, picture, license plate number, and vehicle make and model must be prominently displayed in vehicles, on websites, on apps, or on a printed or electronic receipt;
6. Smoking is not permitted in any vehicle at any time;
7. No person other than the driver is permitted to remain in the vehicle at any time without the express consent of all passengers;
8. The vehicle shall have a clean passenger seat area and trunk;
9. The driver must know and obey all traffic laws and take the most direct or efficient route to your destination;
10. You may direct the destination and route used;
11. There shall be adequate heat and air conditioning in every vehicle;
12. Licensee policy regarding the capping of dynamic pricing during emergencies shall be followed.
13. To submit a complaint or concern to the Burlington Vehicle For Hire Administration Office, please call (802) 865-7020.

Virginia Drivers

1. You can access Lyft’s Certificates of Insurance, including specific coverage limits, at https://help.lyft.com/hc/articles/213815188-Lyft-Certificate-of-Insurance.
2. While you are using the vehicle in connection with the Lyft platform, your private passenger automobile insurance policy might not afford liability, uninsured and underinsured motorist, personal injury protection, comprehensive, or collision coverage, depending on the terms of the policy.
3. If the vehicle that you plan to use to transport passengers for our transportation network company has a lien against it, you must notify the lienholder that you will be using the vehicle for transportation services that may violate the terms of your contract with the lienholder.
4. Virginia law requires common carriers to file tariffs showing rates, fares and charges for transportation. Please check the Code of Virginia for current tariff requirements. If you are a common carrier, for rides you provide on the Lyft platform, your tariff should direct interested parties to the rate information for your city contained in our Cities Page (https://www.lyft.com/cities).
5. If you are operating a commercial vehicle, you are authorized to operate that vehicle under the common carrier certificate you provided to Lyft. If that common carrier is an entity, you represent that you are an owner, partner, member/manager or officer of that entity and that your information was provided during the application process to allow DMV to review your criminal history and driving record information. While you are entering into an Agreement with Lyft and receiving compensation, you are doing so on behalf of the entity. Lyft acts as a broker for that entity, rather than you as an individual driver.

Washington Drivers

1. You can access Lyft’s Certificates of Insurance, including specific coverage limits, at https://help.lyft.com/hc/articles/213815188-Lyft-Certificate-of-Insurance.
2. Your personal insurance policy may not provide any coverage, including liability coverage, collision physical damage coverage, comprehensive physical damage coverage, uninsured and underinsured motorist coverage, personal injury protection, or medical payments coverage while you are using your vehicle in connection with the Lyft digital network or software application, either while logged in to the network or engaged in a prearranged ride, depending on its terms.
3. If your vehicle has a lien against it, providing Transportation Network Company services might violate the terms of your contract with the lienholder.
4. If you pick up rides using the Lyft app in Spokane, WA, you are required to get a local business license and a for-hire driver’s license.
5. If you pick up rides using the Lyft app in Bellingham, Kennewick, Longview, Richland, Vancouver, Thurston County (Olympia, Tumwater, Lacey and Yelm), you are required to get a local business license.
6. If you intend to operate in King County and/or the City of Seattle, you certify that you are physically and mentally fit to be a for-hire driver.

Washington, DC Drivers

The District of Columbia Taxicab Commission requires a zero-tolerance policy for refusal of service based on the pickup or drop-off location of the passenger.

Wyoming Drivers

1. You may not have any coverage under a personal automobile insurance policy while using the transportation network company’s online-enabled application or platform.
2. If the vehicle with which you provide transportation network company services has a lien against it, you must notify the lienholder prior to providing transportation network company services of your intent to provide transportation services with the vehicle. You may disclose to the lienholder all insurance coverage information provided to you by the transportation network company. If you fail to provide the required insurance coverage under the terms of your contract with the lienholder or show evidence to the lienholder of the coverage provided by the transportation network company, you may violate the terms of your contract.

Contacting Lyft

If you have any questions, contact us at our support center.