The Driver Guidebook
Oh, hello driver
We’re really, really thrilled to have you join the Lyft community. To help you get started as an approved driver, we’ve broken down the ins and outs — from navigating the app and getting paid, to practice rides and getting five stars. Feel free to save this page to your browser or phone to reference as needed.
It’s a lot of information -- we get it. But if there’s one part you read in this entire guide, make sure it’s these 5 things:
Be yourself … seriously Drive only your approved car and use only your driver account. Not only do passengers know to look for the car associated with your Lyft account, but your car has passed the inspection that’s required by Lyft — and often city and state regulators. Unapproved vehicles may not be covered by Lyft’s insurance policy.
Hands-free is best Using a phone mount allows you to keep your hands on the wheel and eyes on the road. Please don’t text and drive — it’s distracting and can be dangerous.
Free up every seat While we’d all love to bring our buddies, please don’t bring friends or family along when giving rides. Most regulators require anyone transporting passengers to pass a background check. You may also have all seats full on any given ride.
Service animals Lyft’s policy and the law require all drivers to accept service animals regardless of allergies, fear, or religious or cultural objections. Service animals are almost always dogs and not required to wear tags. Passengers are also not required to prove their dog is a service animal. Learn more
Discrimination Lyft is committed to maintaining an inclusive and welcoming community, and our mission is ensuring people who need rides most are able to get them. Refusing Riders or treating Riders differently on the basis of race, color, national origin, religion, gender, gender identity or expression, physical or mental disability (including the refusal of service animals or mobility devices), medical condition, marital status, age, or sexual orientation is a violation of our terms of service, and can result in deactivation from the platform.
The Driver Guidebook
Set up payment info
Downloading the app
Adding banking info
Getting paid
Explore the Lyft driver app
Tour the app
Top features drivers love
Types of rides
Safety and insurance
What to do if an accident occurs
Insurance policy
How to report damage
How to give a ride
Getting a ride request
How to take breaks
Airports
Ratings and cancellations
Lyft’s 5-star rating system
Pro tips from top-rated drivers
Cancellations
Help and resources
Resource library
In-person assistance
Emails and updates from Lyft
Driven by you
Founded in 2012, Lyft’s mission is to improve people’s lives with the world’s best transportation — and that starts with you, our drivers.
Thanks for being part of our mission and community. We’re so glad you’re here!
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