Introducing Extra Comfort
Starting today, we’re introducing a new premium ride type: Extra Comfort. In select regions, top-rated drivers with a newer, roomier vehicle can now get matched with Extra Comfort rides. When they do, they’ll earn more for providing an elevated ride experience.
What to expect with Extra Comfort
Higher earnings
Drivers earn more on Extra Comfort rides than Standard rides.
Exclusive access
Select drivers qualify based on vehicle type, 4.85+ rating, safe driving, and car cleanliness.
Elevated standards
Extra Comfort riders pay more for high-quality service, like low-volume rides and help with luggage.
How to qualify
To be eligible for Extra Comfort rides, drivers need to meet the following criteria:
Drive an eligible vehicle
Complete at least 20 trips
Maintain a minimum rating of 4.85
No more than 1 safety flag in past 20 rides
No more than 2 cleanliness flags in past 20 rides
FAQs
How do I know if I’m eligible?
If you’re eligible for Extra Comfort, you’ll receive an email from Lyft. You can also verify this by checking your ride preferences in the Driver app. You’ll have access to Extra Comfort as long as you continue to meet the requirements.
Where can I see my progress toward qualifying for Extra Comfort?
If your vehicle is eligible for Extra Comfort but this ride type isn’t listed under your ride preferences, you may be missing one or more requirements. To view your progress toward these requirements, open the menu in the Driver app and tap ‘Account.’ Here you’ll see your driver rating and number of completed rides. To view your safety and cleanliness flag progress, open the menu in the Driver app, tap ‘Feedback and Rewards,’ and then ‘Your Feedback.’
How do I opt in?
In most cases, you’ll already be opted in to Extra Comfort rides if you qualify. Black and Black SUV drivers have the option to opt in or out in ride preferences.
To view your ride preferences:
Open the main menu and tap 'Vehicles and Devices.'
Tap 'Your Vehicles.'
Tap 'See details' on your active vehicle.
View your available ride types.
Is the ride experience different for Extra Comfort rides?
Extra Comfort rides offer riders an elevated experience. Here are some tips for meeting riders' expectations:
A quiet ride: Keep music at a low volume and avoid taking phone calls during the ride.
Help with bags or luggage: Offer to help riders load their belongings into the car.
Temperature: Ask your rider’s preference for vehicle temperature and adjust it accordingly for a more comfortable ride.
How do I know if a ride is Extra Comfort?
You’ll see “Comfort” listed as the ride type on the Accept screen ahead of accepting a ride.