Lyft Assisted: Lend a Hand, Earn a bonus
Drivers like you do more than getting riders to their destination. You know your city inside and out, you’re always ready to dish about local hot spots, and you’re known for providing stellar service, too.
Now, you can earn a $4 bonus for every Lyft Assisted ride you complete. Lend a hand to riders who want light assistance getting from their door to their destination.
How it works:
In-app notification: You’ll be notified that the ride is an Assisted ride before accepting.
Completing the ride: After accepting, the Driver app will show you how to complete the ride, which includes parking, walking to the riders’ door or facility door, and then helping them to your vehicle.
Offering light support: You may be asked to lend an arm, help with the rider’s light personal belongings, and walk the rider to the door on arrival.
How to get started:
Tap the button below.
Complete the tutorial by Open Doors Organization.
Accept the terms and you’re all set!
You can also start the tutorial any time from the ‘Earnings’ tab in the Lyft Driver app.
Frequently Asked Questions
What should I expect as a driver of a Lyft Assisted ride?
For Lyft Assisted rides, drivers generally start by finding a spot where they can park for a few minutes while they locate their rider. After parking, they walk to the front door of the pickup location, and offer the rider light assistance, which may include providing an arm, elbow, or hand for assisting with stability, opening and closing doors, or storing small personal belongings.
How do I know if a ride is an Assisted ride?
When you get a ride request, you’ll see the phrase “Lyft Assisted ride” at the bottom of your app before accepting.
What might passengers expect?
We want you to continue to provide the top-notch service you already provide every day. Lyft Assisted is a great option for a wide range of riders, including elderly patients, people who might have some difficulty seeing or hearing, people who might be a bit unsteady on their feet, or those who want a hand getting to and from medical appointments.
Riders may want a little extra help, which means walking your passenger from the door to your vehicle.
You don't need to provide support beyond the passenger's front door. You are also not expected to lift or carry the passenger, or act as a caregiver. The tutorial by the Open Doors Organization will walk you through the steps on how to best assist passengers.