Get started with Lyft Concierge

A ‘program’ is a dashboard for sending rides. You can create multiple programs if you have multiple groups of riders that you want to keep separate, or if you want to have separate teams managing rides. To create a program, click ‘Programs’ under the ‘Concierge’ tab on the left side of your screen.

You’ll be prompted to create a name for your program. (Please note: this will be displayed to your riders and in reports.)

Finally, you’ll be asked to enter a payment method for each program you set up.

Coordinators are the team members you designate to send courtesy rides. Every program you create can have a different coordinator or coordinators (or you can use the same coordinators for all your programs).

To add coordinators, just enter their email addresses (separated by commas) when prompted, and then click ‘invite.’ You can add more coordinators at any time by selecting the ‘People +’ icon in the upper-right corner of the Program page.

Once your coordinators start sending rides, you’ll have full access to your organization’s ride history and the related reports.

To view and download reports, just click on the ‘Reports’ tab. If you have multiple programs, you can select one from the dropdown.

You can download a month-to-date report by simply clicking “Download CSV” next to the current month at the top of the page, which can then be opened in Excel or Google Sheets. You can also download a consolidated report across all your Concierge programs by selecting the “All programs” option on the “Filter reports” dropdown.