Lyft and Anthropic will work together to create new Lyft products that transform the rideshare experience for millions of riders and drivers.
Together, the companies will collaborate on customer-first AI products to improve the rideshare experience for more than 40 million annual riders and over 1 million drivers in the Lyft community. In addition to creating the next wave of AI-enhanced features, Lyft will gain early access to research test Anthropic’s breakthrough models and technology, and the companies will work together to train and supercharge Lyft’s Engineering workforce.
Anthropic, known for its human-centric approach to AI, will work with Lyft to build smart, safe, and empathetic AI-powered products that put riders and drivers first. When Lyft’s customers engage with an Anthropic-supported feature, they can expect the character and human tone that Anthropic’s Claude users know and love.
The first phase of the collaboration is already underway and bearing fruit for customers. Lyft has incorporated Claude, via Amazon Bedrock, into its customer care AI assistant, delivering fast responses to the most common support issues, and directing customers to a human specialist when more hands-on assistance is required. Since its deployment, Lyft’s customer care AI assistant has reduced the average customer service resolution time by 87% and is resolving thousands of customer requests each day.
“Lyft is using Claude to both reimagine the future of ridesharing, and at the same time deliver tangible benefits to their community today,” said Michael Gerstenhaber, Vice President of Product Management at Anthropic. “This approach, combined with their deep collaboration with our team of experts, creates a blueprint for how companies can successfully bring AI into their business.”
The collaboration is threefold:
Build Anthropic-powered solutions across the business. Lyft and Anthropic will architect and more rapidly deploy game-changing, human-centric AI products for riders and drivers.
Provide early access to research testing of new offerings from Anthropic. Lyft will participate in early product and capability research testing to ensure offerings align with the needs of riders and drivers and, as a result, will be better able to integrate those capabilities into its products with increased agility.
Equip Lyft’s engineers to stay ahead of the curve. The world of software engineering is evolving at a breakneck pace. Anthropic will provide training and education to optimize Lyft’s engineering organization and prepare them to lead the next wave of innovation in rideshare.
“Software engineering has undergone a seismic shift with the introduction of GenAI technologies. Gone are the days when humans were predominantly writing code,” said Jason Vogrinec, Executive Vice President, Platforms at Lyft. “With the promise of LLMs, especially leading models for coding like Claude, and agentic AI, we’re working to revolutionize our engineering organization to more effectively build game changing products for our customers.”
With this alliance, Lyft and Anthropic will work hand in hand to bring customer-first solutions to life, leveraging the best of AI to create products that enhance every journey and power human connection. This sets in motion a long-term collaboration between the companies to serve over 1 million drivers with tools to help them make the most of their time, and to connect Lyft’s network of over 40 million annual riders with the people and places they love.
Forward-Looking Statements
Certain statements contained in this announcement are “forward-looking statements” about Lyft within the meaning of the securities laws, including statements about Lyft’s anticipated collaboration with Anthropic, its benefits, including for riders and drivers, access to and development of certain products, models and technologies, and training and education of Lyft’s engineering organization. Such statements, which are not of historical fact, involve estimates, assumptions, judgments and uncertainties. There are a number of factors that could cause actual results or outcomes to differ materially from those addressed in the forward-looking statements. Such factors are detailed in Lyft’s filings with the Securities and Exchange Commission. Lyft does not undertake an obligation to update its forward-looking statements to reflect future events, except as required by applicable law.