For years, organizations have depended on Lyft Business to help move the people they care about. Today we’re excited to share that Lyft Concierge riders will enjoy advanced safety features and an enhanced experience when they open their rides in the Lyft app. Concierge riders can now access additional features — like streamlined, multi-language support and advanced security — through their Lyft app account, if they have one.
Lyft Concierge enables organizations to schedule and cover the cost of a ride on behalf of a patient, employee, or customer. This in-app experience is currently available in select markets and will be available to all Concierge riders in the coming weeks. The majority of Concierge rides today are for patients getting to and from their medical appointments via Lyft’s non-emergency medical transportation (NEMT) partnerships with health systems, health plans, and transportation brokers across the country. Concierge is also especially popular for customers who need reliable transportation while their car is serviced at an automotive dealership or service center.
”At Lyft, we enable enterprise customers to provide the best ground transportation experience for their people,” said Kristen Quinn, Director of Product at Lyft Business. “With in-app access for Concierge, we're bringing the native mobile Lyft experience that has been tested and honed over time to all Concierge riders with a Lyft app account. This will not only provide a better experience to the riders, but also decrease operational burden on our enterprise customers."
These additional features were created for the convenience of Concierge riders who have the Lyft app. Organizations that partner with Lyft Business to move their people can now:
Provide advanced safety features: Riders can have greater peace of mind with access to in-app safety tools such as the ability to share ride details with a loved one or alert 911 silently with Emergency Help, supported by ADT.
Boost rider satisfaction with multi-language, streamlined support: Lyft can offer quick support for common issues like lost and found, leading to fewer customer support requests for organizations to resolve. Additionally, riders who use Spanish, French, or Portuguese on their smartphones will receive ride details in that language.
Lower their costs by reducing no-shows and cancellations: Drivers will have more information about riders, including photo and exact location, which will improve rider pickups.
For years, companies like Ascension and AARP have used Lyft Concierge to provide access to on-demand, scheduled, and flexible rides for their people. And now, Lyft Business customers who are looking deliver an even better experience for their riders can find that in these new in-app features.
Get started to learn more about the Concierge rider experience in the Lyft app.
This announcement contains forward-looking statements about Lyft, including statements about additional features in the Lyft Concierge offering. Factors that could cause actual results to differ materially from those addressed in the forward-looking statements are detailed in our filings with the Securities and Exchange Commission. We do not undertake an obligation to update our forward-looking statements to reflect future events, except as required by applicable law.