Lyft’s purpose is to serve and connect. We measure our success by understanding and evaluating the impact we have on drivers, riders, partners, and communities. Each ride represents more than a trip from Point A to Point B. It represents a journey — to shop at the local farmers’ market, interview for a new job, or celebrate with friends. It represents a chance for a driver to earn extra money to pursue their education, start a business, or take care of a family member. At a time when it’s easier than ever to stay cocooned in our homes and on our phones, our platform makes it easier for riders and drivers to choose to get out into the world.
In 2024, we helped more people make that choice than ever before. We delivered more rides to more passengers than ever, and we facilitated more opportunities for more drivers than any time in the previous half-decade. More than 1 million drivers earned almost $9 billion on our platform last year (not including tips), a new record. We accomplished this with a relentless focus on our customers’ needs — whether it was new products like Women+ Connect and Price Lock that improved the rider experience or setting a new standard in driver earnings and transparency. For this, our 10th Economic Impact Report, we talked to almost 100,000 riders and drivers to better understand the role that Lyft plays in their lives. Thousands of adults of every age, race, and background told us how they rely on Lyft’s transportation network to get to the places that matter to them. Here’s what we learned:
Drivers continued to use Lyft’s platform to earn money in ways that fit around their busy lifestyles. Drivers from all walks of life leverage the flexibility of the Lyft platform to support their families and achieve their dreams, and Lyft is re-imagining models of work to meet their needs. This is why the overwhelming majority of drivers support policies like Washington State’s HB 2076 and California’s Prop 22, under which drivers remain independent contractors, maintain the flexibility they enjoy, and receive additional benefits. Millions of riders from communities across the U.S. and Canada rely on Lyft as an integral part of their life. In 2024, more than 44 million people used the Lyft platform to find a driver, a bike, or a scooter.
Many riders use Lyft to engage in leisure activities, but some depend on the platform to meet urgent needs. Lower-income riders and riders with disabilities and other chronic conditions are particularly likely to use Lyft to find a driver who can help them get to work, run errands, and show up for healthcare appointments.
Communities are stronger — economically and socially — because of Lyft. Our long-running Lyft Up program strengthens local communities by providing access to job interviews and supporting disaster response, and it bolsters civic engagement by encouraging participation in community events and elections. By expanding transportation access, we make it easier for everyone to participate in the economic and social lives of their communities. And, third-party research shows that when the Lyft network enters a market, DUI incidents decrease.
The future of transportation is greener and more connected than ever. Lyft provides viable, environmentally friendlier alternatives to car ownership. Lyft riders own almost 10 million fewer cars because of rideshare and are using Lyft’s network of rideshare, bikes, and scooters as a complement to public transit. The bikeshare systems we operate powered tens of millions of ebike rides last year — an increase of more than 60% over 2023 — behind the popularity of our next-generation ebikes. And we provide incentives and other support for drivers who choose electric vehicles, paving the way for a fully electric future that benefits everyone.
Our 2024 Economic Impact Report leverages surveys of drivers and riders, third-party research, and our firsthand observations to better understand the impact Lyft has on communities. People are out living their lives, together, and we’re proud to be a part of the ride.