Lyft Business Product Update
Lyft Healthcare Improvements Help Patients Keep Their Appointments
We know how important it is for patients to keep their appointments. That’s why Lyft Healthcare is doing more to help make sure patients access the care they need.
We’ve made changes that this year reduced Concierge rider no-shows by 28% across Lyft Healthcare.
Improvements to reduce no-shows
- Introduced phone calls to riders who may be having trouble finding their drivers, to help make sure they connect.
- Improved coordinates for drivers, so they can find their riders faster and more easily.
- Launched Availability Forecast — you can now see the estimated likelihood that a ride you’ve scheduled will match with a driver, so you can plan ahead.
- Improved the Lyft Assisted driver experience, with built-in reminders to drivers to meet riders at the door and offer assistance to the vehicle.
Continue reducing no-shows with flexible rides
This year, flexible rides resulted in 82% fewer Concierge rider no-shows across Lyft Healthcare, compared with standard scheduled rides. Here’s how they work:
- Your Concierge coordinator requests a ride and sets the ride pickup time as “flexible.”
- Your rider receives a phone call or text message with instructions.
- The rider can request the ride when they’re ready.
To learn more about how Lyft Healthcare can help you reduce patient no-shows, reach out to your Lyft Healthcare account manager or contact our team here.